We are located in 109 Parnell Road, Parnell, Auckland 1052, New Zealand.

We have a holistic approach to everyday health. We strongly support natural health and beauty solutions. Many different product ranges have been through our screening process before we put them online, to ensure their efficacy. We offer a large range of products to help customers find the perfect product, all at affordable prices. We hope that you will have a fantastic shopping experience at NetPharmacy, from reading the staff and customer reviews to simply reordering your health and beauty supplies online in a couple of easy steps. We work hard to ensure you will be satisfied after shopping with us. We also love to hear from customers, so please don't hesitate to contact us with any feedback or questions you may have.

Order

Our online sales operating time is from 9am NZT to 4pm NZT. Once we receive your order please allow 24-72 hours for us to prepare your order for dispatch. Within New Zealand the approximate delivery time after dispatch is 1-3 business days. International delivery varies between 4 – 20 business days.

We are proud to say a most definite, YES! Our website is hosted on Shopify with world class security. You can see these active secure seals on our website. Please refer to our Privacy and Security page for further details.

Please refer to our Returns and Exchanges page for further details.

Please check your spam folder. If you are using email filterring software, our automated email might get placed there. If you are still not able to find it, please let us know and we can resend you another one.

New Zealand is very popular for its health products. We take pride in our environment and have one of the most beautiful landscapes the natural world has to offer. New Zealand has a reputation for being 'Clean and Green'. This means many of the products produced within New Zealand which have exceptional quality. More importantly, as our prices are so competitive and our customer service team is so friendly we feel confident that you will want to order from us time and time again.

Our special offers are generally "limited in time" and "only while stocks last". It is very important for you to stay informed of these offers. We recommend that you subscribe to our mailing list. You will be notified about the new products, specials, clearance items, value packs, and/or even a top secret hush-hush discount code for further discounts on your next order! Rest assured that we do not share your email address with any third parties.

Shipping

Product

In many cases, we are bound by special regulations which prevent us from showing any discounts. This is to stop bulk purchasing of some restricted medications. However, please rest assured that most of our products always remain competitive and lower than Standard Retail Price (SRP/RRP).

We have a great selection of products in store including many bulk and super saver deals. Depending on the demand for certain items we may choose to not stock an item on the store shelf. We may also sell out of popular promotional items from time to time which is why we urge customers to contact us prior to coming in store to avoid disappointment.

Why have I been told that an item is out of stock when the stock indicator says the item is in stock?

Our website does not state that an item is 'In Stock'. The items listed in our online catalogue are available for purchase and are dispatched within 1-3 business days. If we have an issue with sourcing a product then we will contact you within 48 hours of receiving your order.

If the item you are looking for is labelled as being 'Out of Stock', or order a product that subsequently becomes unavailable or has a delay, Netpharmacy will contact you via email and/or phone within 24-48 hours. We will advise you of the situation and the options available to you on this order. You may wait until the product is available or replace the product with a substitute product, unless otherwise instructed.

Some controlled drugs that are potentially being abused and misused are not allowed to be sold online. Some may require a face-to-face consultation with our pharmacist. We do not support any drug abuse activities and will not supply products containing codeine and pseudoephedrine among others. If you are not sure whether the medication you are looking for is restricted, then please contact us for more information.

We are constantly uploading more and more products onto our website. If you cannot find the product you are looking for, please send us an email about this particular product or brand or range. If we are able to source it for you, we will prioritize it, just for your convenience, or provide a manual quote for this particular item.

Other

As our physical store operates seperately to the online store we recommend either placing your order online or calling our customer services team in advance to reserve the stock you require.

All pick up orders placed online are collection by appointment. This means that you will be contacted when the order is ready to be collected. Alternatively you can contact us on our customer services by e-mailing us via the contact form to find out if your order is ready.

As the majority of our stock is not kept at our physical store we cannot guarantee that we will have what you have ordered at the time of your purchase. We try to ensure that pick up orders are ready within 2 business days of placing the order. If there are any delays our customer services team will contact you immediately.

Business hours (NZ time): Monday-Friday: 9:00 am - 5:00 pm
Saturday: 10:30 am - 2:00 pm
Sunday: Closed

We operate our online store primarily through our warehouse and not through our physical store. We employ separate staff to run the physical store and the online store. Because of this we can only offer the online price to customers who have an account, have purchased from us prior to coming in store or have reserved stock with our customer services team prior to coming in store. Our physical store price is different to our online price. If you do not have an account, have not reserved stock or are not an existing customer please understand that we cannot offer you the online price until you have registered with us. We do not keep everything we list online at our physical store due to space restrictions.

Customer support

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